terms & conditions for your stay
Please take the time to read these Booking Terms and Conditions, we appreciate that it is tempting to skip the content, but these things are important as by using any of our sites and by placing a booking with us you're indicating that you accept and agree to comply with our T&C’s. We have written the Booking Terms and Conditions to describe clearly, booking policies and procedures and to clarify the contractual relationship between you and us.
We – the owners of Blackton Grange (BG)
You, Your – the customer / person making the booking
Government Restrictions - refers to any Applicable Law or government order, rule, direction, or requirements or notice of or action taken by any regulatory body, government or public authority, including but not limited to imposing a lockdown, embargo, or import restriction, quota or other restriction or prohibition, or refusal of any licence, permit or consent
Deposit - the sum of money payable as a first instalment upon booking of BG (20% of booking total)
Security Deposit – a hold amount held 1 week prior to arrival to cover possible loss or damage
Price – the total amount of money required for a booking
Booking – refers to your reservation for the duration and dates you have selected
The Contract for a short-term holiday rental will be between Blackton Grange Estates Ltd (referred to as “Blackton Grange or BG or We”) and the person making the booking (referred to as “the Customer, or Your or You”) in the following booking conditions. UK Law will govern the Contract. The contract of hire is not effective until we have processed the deposit (20% of total hire price upon booking). The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking or an arrival.
Bookings are CONFIRMED on receipt the deposit of 20% of the booking cost. The deposit must be paid via our online booking system or, if via bank transfer, within 3 days of a booking being placed. The balance of the booking will be due for payment 6 weeks prior to the booking commencement date or immediately upon booking if there are less than 6 weeks till the arrival date.
a/ If your booking has to be cancelled because Blackton Grange is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.
b/ In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers your booking You will be refunded in full.
c/ If your booking has to be cancelled because Blackton Grange has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers your booking. You will be refunded in full.
d/ Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Blackton Grange for any reason.
This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
e/ Cancellations must be notified to Blackton Grange in writing via email and once received we will confirm the cancellation request.
f/ Blackton Grange will apply the scale shown in the table below to bookings to determine the amount of the charge, which shall be a percentage of the total cost of the booking.
More than 90 days
5% of the total booking cost
60 – 89 days
40% of the total booking cost
50% of the total booking cost
75% of the total booking cost
29 - 0 days
100% of the total booking cost
*In order to ensure speedy receipt, and thereby processing, of cancellations, Blackton Grange recommends that the Customer sends written notification of cancellation by email requesting confirmation of receipt of cancellation. The effective date of cancellation is when written notification is received by Blackton Grange. Any amounts due for refunding will be made within 14 Days.
h/ On receipt of the cancellation, the above Chart states the amount that the Customer remains liable for at that point in time. Blackton Grange will then use reasonable endeavours to obtain a replacement booking. In the event that Blackton Grange is successful in obtaining a replacement booking, Blackton Grange will refund to the Customer the total amount paid by the Customer for the booking less the 5% Booking Fee and less the difference in price between the Customers’ booking and the replacement booking if one is made.
For example: A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 5% booking fee equals £950, – £100 rebooking shortfall, = Refund of £850.
i/ It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. Blackton Grange strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.
Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
4. THIRD-PARTY SUPPLIERS (CHEFS, ETC)
a/ If you want to use the services of a third-party supplier whilst staying at Blackton Grange, you must ask and receive written permission to do so. This may be for a chef, beauty treatments, bouncy castle hire, cocktail makers, outdoor activities etc. (Blackton Grange has a pre-authorised a list of several third party suppliers)
b/ If not pre authorised by BG, Blackton Grange would need to see the third-party supplier’s public liability insurance, and any other related/required certification. BG will then seek approval from Blackton Granges insurers to allow the third-party activity to take place.
c/ If all insurances and certification are satisfactory to Blackton Grange and our insurers, permission to invite these suppliers to Blackton Grange will not be unreasonably withheld.
d/ Blackton Grange does not accept liability for the activities of these third-party suppliers. If you bring a third-party supplier to Blackton Grange without consent, we reserve the right to ask them to leave.
5.PERIOD OF HIRE
You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
6. NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Blackton Grange including the outdoor areas unless explicit permission is given. If you wish to invite additional visitors to visit you in your cottage during your Stay, please ask us. We will try to accommodate this, but we need to comply with the maximum site occupancy limits & our insurance cover.
There must be at least one capable and responsible adult over the age of 18 at Blackton Grange.
You are responsible for the full active physical supervision of all members or your party under the age of 18 at all times. This is particularly important around the outdoors areas (hot tub and cold tub), in the games room, in the surrounding fields which have streams and fences as well as livestock. There are specific rules for the use of the hot tub area, please refer to the user manual
Parties not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the relevant facility.
8. ELECTRIC VEHICLE CHARGING POLICY
About this policy
8.1 This policy sets out how Electric Vehicles (EV) should be recharged while at the Property and the responsibilities of EV owners in respect of safe charging.
8.2 Any reference to “Property” in this policy is a reference to the Property including any garden, grounds, outbuildings, garages or communal spaces.
8.3 This policy forms part of our contract with you. A breach of this policy will constitute a breach of the contract between us.
Who does this policy apply to?
8.4 This policy applies to all members of the Booking Party. No one who is not booked into the property can use the EV Chargers at the Property. It shall be the responsibility of the Lead Guest to inform all members of the Booking Party and any visitors of this policy.
What is an Electric Vehicle?
For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
Domestic charges are not permitted at the Property
8.6 Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket.
8.7 Domestic chargers are not suitable for use in the Property and will create a fire hazard. The use of domestic chargers is strictly forbidden.
8.8 We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.
8.9 You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
Dedicated charging points
8.10 The Property has a dedicated charge points (DCP) located on the drive way, under the covered parking area (under the balcony) . It has a Standard Connector. One car at a time can be charging.
8.11 DCPs are exclusively for the use of the Booking Party, our staff and approved contractors. Visitors to the Property who do not comprise the Booking Party are not permitted to use the facilities without our express permission.
8.12 DCPs are subject to fair usage and reasonable energy consumption charges:
The DCPs are metered and charges paid for directly by the guest. This is a simple procedure where by a contactless bank card is needed to charge.
You must not:
(a) use a DCP if you are not authorised to do so;
(b) use any splitting cables or modify the DCP in any way;
(c) smoke in the vicinity of any DCP;
(d) occupy a DCP once charging of the EV is complete
8.13 DCP spaces must not be occupied, or access impeded, by non-EV Vehicles or EV vehicles not using the DCP for charging purposes.
8.14 We do not guarantee the availability of a DCP and unavailability of the DCP shall not constitute a breach of our Guest Terms.
8.15 Authorisation for the use of a DCP during your Stay must be made prior to Booking. We reserve the right to withdraw this authority at any time and for any reason.
8.16 Use of the DCP is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the DCP unless the damage was caused directly by our negligence.
8.17 You shall be responsible to us for any damage to the DCP or loss suffered by us caused by your use of the DCP.
9. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the properties. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.
10. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.
Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.
12. RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
15. WHAT’S NOT ALLOWED AT BLACKTON GRANGE
1/ Electric Vehicle charging is not included in the price. If used, you pay for this yourself upon use of the facility.
2/ Under no circumstances are you to bring electrical appliances to Blackton Grange, other than laptops, phone chargers and hair straighteners / curlers without explicit written permission. This includes air conditioning units. Guest appliances have not been PAT tested and could invalidate our insurance. We will levy a charge if we find they have been operating without consent.
3/ Fireworks, Chinese Lanterns, firepits and portable BBQ’s are explicitly forbidden at Blackton Grange. The whole surrounding area has protected wildlife & livestock on many fields surrounding Blackton Grange
4/ Whilst reasonable numbers of visiting guests are allowed, additional overnight guests are not. The cottage occupancy limits are clear on the website. This could invalidate our insurance.
5/ Guests who invite visitors who have dogs, must check with us first. Any visiting dogs must abide by our Doggy Code of Conduct and no more than two dogs are allowed on site at any time.
6/ Guests who invite visitors to come and join them during the day are not entitled to use the hot and cold tub unless explicit permission has been granted. A couple of guests is normally acceptable.
7/ Please do not move items & furniture that are for internal use outdoors.
8/ No use of cellotape, Bluetack or drawing pins permitted on any walls, ceilings or furniture
9/ No wipes, sanitary products, cotton wool or miscellaneous items to be flushed down the toilet. Use the bins provided for any waste expect toilet roll.
10/ No outdoor footwear to be worn in the house.
Blackton Grange, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.
17. THE SECURITY DEPOSIT
We ask that you look after the property and its contents as if it were you own home and hand it back to us in the same condition as it was at the start of your stay.
17.1 The Security deposit is where we “hold” the damage deposit on the guest's credit/debit card. We don’t physically take the money unless there are damages at the end of the stay
17.2 The Security Deposit is £500 per property for all stays and is a hold amount taken from your card 7 days prior to your arrival date. If there is no damage, the hold is automatically cancelled 5 days after departure (this gives us sufficient time to inspect the property thoroughly post departure).
We only allow 2 dogs, no other kinds of pets. Dogs have to be booked in and paid for. (£15 per dog, per stay). We may allow more dogs to stay but this must be agreed in writing before arrival. In order to maintain our standards for everyone to enjoy, it is necessary that guests bringing dog(s) agree to these conditions.
Additional Terms and Condition for guests bringing their dog(s).
On arrival, and at all other times, your dog(s) must be kept on the lead when walking near live stock, this means keeping them on the lead when you first set out for your walk.
Once they’re clear off any live stock, the can be let off the lead as much as you like provided they are under your control. They must not chase any livestock or wildlife. You must obey the Countryside Code and keep your dog(s) under close control at all times for their own safety as well as for the benefit of other dog owners and livestock.
There are lots of dog walks directly from the door taking you out to the Pennine Way. Please be aware there may be animals in various fields and bodies of waters, and only take dogs into fields with animal whilst on a lead. Please also make sure you close any gates behind you.
Poop patrol! When taking your dog(s) for a walk, please pick up after them including in our garden and fields. Failure to do so may result in some of your security deposit being with held.
When you bring a muddy dog back from a walk, please clean them off using the designated doggy bath and dry them with canine (plain dark towels) towels provided. On no account use the white towels provided for human use or the stripped hot tub towels.
Your dog(s) must not be left alone with free run of the property. If you have a puppy please take extra care. They will chew the furniture or soft furnishings here in our luxury home. Maintaining our grading is key to our business and we can’t always repair things, it has to be replaced, at your expense.
The dog(s) are not allowed un supervised in the garden as there is direct access to live stock fields.
Dogs are not allowed in the bedrooms, but are allowed on the sofas provided that you use the throws / blankets provided and keep the dog from contact with the soft furnishings. The utility area is a great place for dogs to sleep or relax.
We provide dog bowls and a towel but we ask that you bring any additional pet provision that may be needed
Please thoroughly clean the cottage, including dog hair from rugs, before you leave; if the property requires additional cleaning or dogs have been in the bedrooms, or an uncovered sofa, we will charge a £75 fee to cover the cost.
19. How we may use your Personal Information
19.1 We will use the personal information you provide to us to:
provide the accommodation.
for anti-fraud measures.
provide additional services through third parties to you as requested within the booking.
process your payment for accommodation; and
inform you about similar products or services that we provide. You may stop receiving these at any time by contacting us.
19.2 We will not give your personal data to any third party unless you have requested additional services to be provided during your stay, in which case the parties providing those services will be provided with your personal data, where necessary.